Sunday, September 4, 2011

How to Help Non-English Speaking Clients

We've all encountered clients who weren't born speaking the same language we speak.  If you were born in America, your first language was probably English.

For many people in this country, however, English is not the first language they learned to speak.  And while many people are bilingual or have learned to speak English, understanding the terminology and concepts in certain business industries is very difficult for them.

During the process of writing an insurance course for a client, I ran across a website that provides interpreter services for businesses and professionals who are unable to locate an interpreter to help them assist their clients.  I thought I'd pass it along as a resource:

Feel free to share your advice and tips about how to help non-English speaking clients.